Hey there! At Fashnly, we’re not just another faceless online store—we’re a small team of fashion enthusiasts who genuinely care about your experience. Ever since our founder, Sarah, started replying to customer emails herself back in 2018, we’ve made it a point to keep that personal touch alive. Whether you’ve got a question, a suggestion, or just want to chat about your latest fashion find, we’re all ears.
Honestly, we’ve tried chatbots and automated responses, but nothing beats a real conversation. Here’s how you can reach us—and yes, a human will actually read your message!
Here’s the thing—we’ve changed entire product lines based on customer feedback. Remember those oversized denim jackets last fall? Yeah, that was because of emails like yours. So don’t hold back! Tell us what you love, what frustrates you, or even what you’d like to see next. We read every single message, and while we can’t promise to implement every idea, we promise to listen.
P.S. If you’re reaching out about an order, include your order number—it’ll help us pull up your details faster. But no stress if you forgot; we’ll figure it out together!
Check out our FAQ page—it might save you some time. But if not, well, you know where to find us!
